As awesome as the 2017 Galaxy lineup may be, few can forget the monstrous disaster that was the Note 7‘s exploding battery. Needless to say, the last thing Samsung wanted was another news story about a problem with the Note 8‘s battery. Unfortunately, that’s exactly where we find ourselves today.
It seems some users are complaining their Note 8s will not charge or power on after reaching 0% battery life. According to them, it doesn’t matter which cable or charger they use, their phablet refuses to power on.
PhoneArena, who first reported the story, found that users posting about the issue on the Samsung US forum were getting responses from an official Samsung account. At this time, it appears at least two Samsung accounts are responding to the complaints, so the company is in full damage-control.
One user claims they contacted Samsung support about the issue, which, after walking through various attempts to boot the Note 8, issued a refurbished device from Verizon as a replacement.
Whether the refurbished device was meant as a permanent fix isn’t quite clear, however, the user is clearly and understandably upset about it in their post. Of course, that could simply be a problem with Verizon’s policy, not necessarily Samsung’s.
This problem is not carrier-specific — users from Verizon, Sprint, and T-Mobile all report issues. If no one from AT&T voices a concern, perhaps AT&T can use this to their advantage.
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